GENERAL REPAIR WORKSHOPS

Trish Serratore

Senior Vice President, Communications for the National Institute for Automotive Service Excellence (ASE)

ASE CERTIFICATION: THE INS, OUTS, AND ROI

Since 1972 ASE has been the automotive service and repair sector’s only independent, third-party, credentialing organization. ASE offers over 54 different certification exams including 12 automobile related tests. ASE Certifications have proven to improve fix-it-right-first time scores along with gains in productivity, strong on the job performance and increased tenure. Created by the industry, for the industry, ASE Certification of your employees offers a way to differentiate your business from others. It also provides a marketing tool to gain customers. Learn how ASE can impact your business by helping you hire, motivate and retain your employees resulting in the best service solutions for your customers. The session will cover ASE Certification test content, registration and testing requirements, myASE business portal, ROI survey results and more.

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Chris Scully

Client Advocate, DRIVE

THE SECRET TO YOUR SUCCESS STARTS WITH SUCCESSFUL ACTIONS

You’re successful. We all are to some degree, but the key is to communicate those successes to your team so that the good keeps giving. As the owner, it’s your responsibility to ensure that your business continues to move forward by learning from these successes. This workshop will teach you:

  • How to determine and measure the success of your business actions/decisions
  • What the “little things” are that make up these successful actions
  • Proper designation of the successful actions and how to know they are being carried out
  • What to do with the successful actions of others

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