DRIVE EXPO WEST SPEAKERS
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Senior Director, Customer Training for Advance Auto Parts – CARQUEST Technical Institute
Celebrating his 46th year in the automotive service industry, Chris Chesney has held every primary role from a Master Technician, Service Advisor, Shop Owner, Technical and Management Educator, owner of a successful independent training organization (Diagnostic Technician Education Consultants) to his current role as the leader of the most successful automotive training organization in the industry with Carquest Technical Institute (CTI). As a self-taught technician, Chesney is fully aware of the challenges that today’s complex vehicles present for those entering the automotive service industry. These technologies present great opportunity for those entering the industry but also pose a tremendous challenge because of the limited education opportunities available.
With vehicles becoming some of the most complex machines on the planet and recognizing the shortage of talent the industry faces along with the limited education model, Chesney has committed his work to help guide the industry toward solutions to these issues. He currently serves on the board of directors for the National Automotive Service Task Force and helps lead their Road to Great Technicians project that is focused on creating a new education curriculum framework for the industry. He also is a board member of the Automotive Maintenance and Repair Association which set standards for vehicle inspections and customer communications and is the Past Chair and active member of the ASE Training Managers Council which is focused on growing and supporting the education of in service automotive technicians. As well Chesney is a charter member of the TechForce Foundation Future Tech Success Cabinet, an organization focused on improving the image of the industry while also influencing the parents and influencers of peripheral students who are the future of the automotive service industry.
Over the last 20 years, Chesney has lead the Carquest Technical Institute and is now working to partner with the parent organizations Worldpac Training Institute creating the largest aftermarket technical, sales and management training organization in the world. The focus of these groups is to provide quality continuing education to the in-service technicians across North America. Currently these groups see over 30,000 individual students in the classroom every year and serve online training content to a similar number of additional students. This consolidated team features over 110 highly skilled technician instructors and a management team of 18. All content is created by a group of skilled developers at the CTI Research & Development Center in Raleigh, NC or is licensed from the Original Equipment Manufacturer. The experience and skill of these teams is second to none in the industry.
Project & Executive Manager, DRIVE
For more than 10 years, Wes has been an instrumental part of DRIVE (formerly known as Management Success), working in areas of client services and professional development and, most recently, has acted as a facilitator in the development of an automotive business software solution. Focused on instructing shop owners in areas of employee management, marketing and communication skills, he is a highly requested instructional speaker, coach and trainer.
Senior Consultant, DRIVE
Jim Saeli is a senior service consultant, instructor and shop inspector for DRIVE. With more than 30 years of industry experience and having owned a shop of his own, Jim is a highly requested keynote speaker, specializing in areas of management, marketing and employee relations. Jim resides in New York with his wife of 28 years; they have 2 children.
Owner, Anderson Automotive
Jim has more than 30 years of experience in automotive repair. In 1999, after working as a technician for more than a decade, he opened Anderson Automotive in Marion, Iowa. Jim has been a client of DRIVE (formerly known as Management Success) since 2004 and is celebrating his fourth year working with the consulting team as an instructor and shop inspector. Jim is a Master Elite of Shop Management and has been recognized as the only shop in Iowa to receive the BBB Integrity Award.
Client Advocate, DRIVE
Larry has extensive experience using industry-specific tools of management helping people and businesses for over 30 years. He was part of the consultant team in the development of the SBA program and has been an expert with DRIVE (formerly known as Management Success) since 1994, assisting small business owners throughout the United States and Canada. Larry has personally helped hundreds of owners build better businesses and lives through advanced management techniques.
Client Advocate, DRIVE
Chris Scully is a highly trained executive and entrepreneur with over 35 years of management, consulting and business ownership experience. As an expert in several areas of business management, he has worked with businesses in 18 different industries including professional services, manufacturing, real estate, building trades and non-profits to name a few. Chris has worked with organizations as small as one-person shops and as large as several hundred staff and over $50M annual revenue.
Industry Advocacy & Development Manager, DRIVE
Jim Goepfrich has more than 40 years of experience in the automotive industry, most recently working as the Development Manager for NAPA AutoTech Training. There he mastered how to accurately develop and present training materials for technicians, service managers, and managers in NAPA AutoCare shops and other wholesale customers throughout the United States and Canada. Jim also relates to the perks and challenges of a repair shop owner. He is an ASE Master Tech and owned and operated Goepfrich Investments, Inc. In this role, he ran multiple automotive-related DBAs, serving as a 12-bay service station, providing body repair, paint, and car detailing services. With his current position at DRIVE, Jim builds and strengthens industry partnerships, serves as an advocate for the automotive, collision and truck repair aftermarkets, and curates and delivers training content for trade events and development.
Client Advocate, DRIVE
Karla is one of the most senior Business Advisors at DRIVE with over 15 years of experience helping shops all over the United States and Canada. She works with shops of all sizes and has personally helped hundreds of shop owners achieve their goals. She is also a skilled instructor, teaching many workshops on a variety of subjects, including marketing and deep diving into shop financials. Her specialty is in helping shop owners get organized so they can move their shops to the next level. She has shown time and again that her purpose is to help business owners succeed. She constantly works to find the best resources to help each and every shop owner she works with to get them to the next level of expansion.